Return Policy

Naturally Dry – Return & Refund Policy

1. Our Commitment to Quality

At Naturally Dry, we take pride in providing premium-quality dry fruits to our customers. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Returns & Replacements

We accept returns and replacements under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The item is expired or does not meet quality standards.
  • The product is unopened and in its original packaging (for non-perishable items).

📌 Note: Due to the perishable nature of dry fruits, we do not accept returns for reasons such as a change of mind or personal taste preferences.

3. How to Request a Return or Refund

If you experience an issue with your order, please follow these steps:

  1. Contact Us within 48 hours of receiving your order.
    • Email: [your email]
    • Phone: [your phone number]
    • WhatsApp: [your WhatsApp number]
  2. Provide your order number and clear images of the product showing the issue.
  3. Our team will review your request and respond within 2-3 business days.

4. Refund & Replacement Process

  • If your return is approved, we will offer:
    • A replacement (subject to availability)
    • A full or partial refund (depending on the issue)
  • Refunds will be processed within 5-7 business days via the original payment method.
  • In some cases, we may issue a store credit or discount for future purchases.

5. Non-Returnable & Non-Refundable Items

  • Opened or partially consumed products.
  • Products not reported within 48 hours of delivery.
  • Items purchased during clearance sales or with discount codes (unless defective).

6. Shipping Costs for Returns

  • If the return is due to our error (damaged, wrong, or defective product), we will cover the return shipping costs.
  • If you are returning an item for other reasons, the shipping cost will be the customer’s responsibility.

7. Contact Us

For any concerns, feel free to reach out to our customer service team:
📧 Email: naturallydryoffiicial@gmail.com
📞 Phone: +92 3339933753
📍 Website: Lahore Punjab PakistanWe appreciate your trust in Naturally Dry and strive to provide the best quality and service!

Shopping Cart